![]() ![]() Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( ). If you still need help, contact Apple for help with Apple ID account security -> ĥ. What to do after you change your Apple ID email address or password. If you forgot your Apple ID, click here -> your Apple ID password, click here ->, or to jump directly to the forgotten sign-in information help site, click here -> Sometimes this can happen without you realizing it. On the contingency you are asked for your Apple ID and password AND you have forgotten those: If your screen reads iPhone is disabled, the most likely cause is too many wrong passcode attempts. If prompted, follow the onscreen instructions to put the device into recovery mode. Click 'Wipe Passcode' on the main interface, then confirm your device information. 'If your computer doesn't recognize your iPhone, iPad, or iPod' click here -> Run it on the computer and connect the disabled iPhone with a cable that came with your phone, or another compatible cable. Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account -> Set up iCloud on your iPhone, iPad, or iPod touch. When prompted, click "Restore" to erase data & settings, and update system software. Restart into recovery mode (black screen with a cable indicating attach to computer).Ĥ. Turn off your iPhone using the method for your iPhone model: iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).ģ. Unplug your iPhone from the computer if it’s connected. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.Ģ. Here is a related video which to me has more complete and clearer instructions: ġ. If you forgot the passcode on your iPhone, or your iPhone is disabled", click here -> All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions: You will likely also need your Apple ID and password. ![]() If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You must have a computer to use the method below. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you’ve backed up your device, you can recover your information through iTunes or iCloud. If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. Now what You’ll likely need to reset your iPhone to factory settings. If you mean password to your Apple ID, skip to the part at the end about finding lost information. If you mean the passcode, read the next section. ![]()
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